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RETURN POLICY

Officecrave.com offers a 30-day return policy on all merchandise based on the following conditions:

Damaged Product Box

If Customer receives damaged box upon delivery, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Officecrave.com immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify Officecrave.com Customer Service at customerservice@officecrave.com of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for Officecrave.com to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.
Defective Products

If you have received defective merchandise you must contact Officecrave.com within 30 days for Return/Exchange. After an RMA is issued, we then email or mail you a call tag (Pre-Paid Shipping Label). All defective merchandise will be inspected once returned to our warehouse. We can then issue you a full credit, store credit, or replacement to be redelivered. After 30 days, Customer will have to contact the manufacturer directly, most manufacturers have 1-year warranties.
Non-Damaged/Defective, and Unopened

If you have non-defective and unopened merchandise within 30 days of original purchase date, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee.
Non-Damaged/Defective, Opened

We will not accept returns on merchandise that has been opened and is not defective.
Health, Medical & Food Items

For health, safety, and hygiene reasons, we are unable to accept returns on health supplies, medical supplies, or food items. All sales of these products are final.

All return products must have an RMA number or the return will be refused at our warehouse.

To receive an RMA:

Log into your account, navigate to the "Return Items" section and fill out our online RMA form or call us at 1-877-873-1336.
Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.
Customer is not responsible for return shipping when item is defective. Officecrave.com will send you a call tag (Pre-Paid Shipping Label) by email or mail. Customer is responsible for shipping charges when item is non-defective/un-opened.

Replacement Policy:

Officecrave.com will not ship replacement merchandise until receipt of damaged or defective item.
All defective or damaged returns are subject to verification by one of our staff members.

Cancellations:

You can request to cancel any order before it ships by contacting our customer service center at 1-877-873-1336 or via email at customerservice@officecrave.com. Cancellation requests are not a guarantee, as our cancellation system will not allow items to be canceled once they are preparing for shipment.

If you missed the window to cancel the order, you can always set up a return or exchange ahead of time, and then send the item back once it arrives. Please note, return shipping costs may apply!

Featured Manufacturers

Enmotion® Brand Dispenser End User Lease Agreement and Warranty

1. Lease. Georgia-Pacific Consumer Products LP ("GP") leases to undersigned ("End User") certain enMotion® dispensers ("Dispensers"). All Dispensers remain GP's property. Lease begins when GP delivers a Dispenser to End User and continues for 5 years, unless terminated as provided herein, and will extend automatically annually thereafter without further charge.

2. Restrictions. End User will only use enMotion® branded refills ("Products") in Dispensers. Use or permitting the use of unauthorized product(s) in a Dispenser is prohibited. End User will only purchase Products from distributors that GP authorizes to sell Products. End User will not (a) in any way alter any Dispenser packaging or labeling; (b) remove or in any way tamper with GP's trademarks on the Dispensers; or (c) affix any other trademark(s), logo(s) or other mark(s) on any Dispensers. GP owns all Dispenser intellectual property rights.

3. Warranty and Repair. Each Dispenser will be free from defects in workmanship and materials under normal use with Products after Dispenser is installed. End User will promptly report to GP via 1-866-HELLOGP: location of the allegedly defective Dispenser, nature of defect, and date of installation. GP disclaims all other warranties with respect to Dispensers, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. If GP determines in good faith that defects in workmanship or material exist in any Dispenser, GP will, in its sole discretion, either repair defects, provide replacement parts or replace Dispenser. Except for this warranty, End User is responsible for all other Dispenser maintenance and repair. GP will not be liable for losses, costs or expenses resulting from (a) End User's or any other third party's improper installation, improper use or abuse of Dispensers, or (b) use of non-authorized products. GP will not be liable to End User for indirect, consequential or incidental damages with respect to this limited warranty and remedy; or for any other damages or remedies beyond those provided in this Lease.

4. Termination; Removal of Dispensers. Either party may terminate this Lease without cause by giving at least thirty (30) days written notice to the other party. Either party may immediately terminate this Lease, upon written notice to the other party if such other party: (a) breaches any provision of this Lease and fails to cure such breach within 10 days of receiving written notice of the breach; (b) ceases to carry on, sells or otherwise transfers substantially all of its business or assets; or (c) makes an assignment for the benefit of creditors. Within 30 days after this Lease terminates (or specific Dispenser leases are terminated), End User will either (a) remove all Dispensers and deliver those Dispensers to a place or places designated by GP in the continental United States, or (b) provide GP a list of the Dispensers and locations where they are installed so that GP may remove them and pick them up. If GP terminates the Lease without cause, then GP will pay the reasonable cost of removing and shipping the Dispensers; otherwise, End User is responsible for all such costs. If End User fails to return the Dispensers to GP (or provide information about their location, as the case may be), then GP or its designees may (on reasonable notice, during normal business hours, and at End User's expense) enter the premises where the Dispensers are located and take the Dispensers into its possession without incurring liability to End User. End User will not be entitled to refund of any fees as a result of termination or recovery of Dispensers.

5. General Provisions. End User may assign its rights and obligations under this Lease without GP's prior written consent to a subsequent purchaser of the facility in which the Dispensers are installed if the assignee is provided notice of the terms of this Lease and agrees to be bound by its terms. This Lease will inure to the benefit of and be binding upon respective successors and authorized assigns of the parties hereto. If any provision of this Lease is deemed unenforceable, invalid or illegal by a court of competent jurisdiction, then the validity of the remaining provisions will not be affected and the rights and obligations of GP and End User will be construed and enforced as if the Lease did not contain the particular provision deemed invalid or illegal. End User will only place the Dispensers in its locations within the United States.